CRM Coordinator in Evansville, IN 47715 at Shoe Carnival

Date Posted: 4/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    7500 East Columbia
    Evansville, IN 47715
  • Job Type:
    Retail
  • Experience:
    Up to 1 year(s)
  • Date Posted:
    4/4/2018

Job Description

Store number: Corporate Office
Shopping center: Evansville
Street address: 7500 E Columbia Street

General Summary:  The CRM Coordinator is responsible for supporting the day-to-day execution of the customer-centric roadmap at Shoe Carnival. As part of the CRM Team this individual will provide customer insights to all areas of the organization.

Primary Duties & Responsibilities:

  • Partner with internal and external resources to deliver on CRM initiatives.
  • Work with Customer Service to resolve customer-related issues.
  • Develop and distribute standard reports as directed.
  • Prepare and present customer insight reports based on previously identified KPIs.
  • Assist in the setup and testing of loyalty promotions.
  • Assist in the management of the loyalty program budget.
  • Assist in the creation of Department presentations.
  • Support testing efforts.

 

Requirements (knowledge, skills, and abilities):

  • Bachelor’s degree from four-year college or university.
  • 2+ years’ experience in CRM, Loyalty or database marketing preferred.
  • Retail experience a plus.
  • Familiarity with loyalty and campaign management software.
  • Detail-oriented with ability to handle various tasks simultaneously under multiple deadlines.
  • Self-motivated with ability to work with multiple teams and take direction from multiple individuals.
  • Excellent interpersonal skills.
  • Effective problem-solving skills.
  • Ability to work in a fast-paced, deadline driven environment.
  • Excellent written and oral communication skills.
  • Must have strong organization skills, and can manage multiple priorities.
  • Proficiency in MS Windows, Word, Excel and database software.

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