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IT Help Desk Support Representative in Evansville, IN 47715 at Shoe Carnival

Date Posted: 12/13/2018

Job Snapshot

Job Description

Store number: Corporate Office
Shopping center: Evansville
Street address: 7500 E Columbia Street

General Summary:  Provides frontline support services for a variety of store systems related software and hardware at Shoe Carnival Stores.

Primary Duties & Responsibilities:

  • Respond to user calls, emails, and HelpDesk submissions requesting help or reporting problems.
  • Diagnose, isolate, and resolve user, software, and hardware problems with store computing systems, including, but not limited to the POS, Windows applications, radio frequency equipment, signage software, payroll software, traffic counters, and WAN connectivity.
  • Escalate, as needed, issues to Store Support Specialist and Store Support Specialist Level 2 when requiring additional expertise.
  • Analyze issues and recommend proactive solutions.
  • Monitor store systems to detect problems.
  • Log and follow up all reported issues to ensure closure.
  • Provide, in rotation, evening and weekend remote support of store systems & operational issues.
  • Suggest and assist in development of enhancements to store systems.
  • Manage assigned projects.
  • Assist in testing new hardware and software upgrades, and their rollout to the chain.
  • Assist in remotely overseeing store systems set up by vendors in new stores.
  • Assist with take-down and re-installation of systems in store remodels or relocations, on-site or remotely.
  • Assist with configuration of store systems components for new stores or replacements for failed equipment.
  • Other duties as assigned

 

Requirements (knowledge, skills & abilities):

  • At least one year experience working in a Help Desk environment.
  • A+ Certification preferred, but not required.
  • Experience with or working knowledge of a variety of Server and PC software.
  • Working knowledge of Microsoft Office products.
  • Working knowledge of network systems.
  • Working knowledge of Windows and LINUX operating systems.
  • Excellent interpersonal and communication skills in person and over the phone.
  • Attention to detail.

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