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Electronics

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Associate Product Manager

  • 7501 East Columbia Street, Evansville, Indiana, United States, 47715

Description:

The Associate Product Manager provides key support to the Product Manager by facilitating investigation, analysis, review and documentation of current and future technical issues, features and functionality of the Shoe Carnival website.

 

  • Reviews and researches all incoming tickets/requests on a daily basis.
  • Reproduces issues to bridge gaps and fully understand what is being reported.
  • Communicates additional information/clarification as needed.
  • Collaborates with Product Manager to assign priority.
  • Answers questions from the development team.
  • Supports all required testing and validation during the development process.
  • Monitors daily analytics of current-state business (SFCC Reporting, Google Analytics, Verint/mPathy, all 3rd party tools).
  • Provides insights that will be used to drive website optimizations by attending meetings to understand, and analyze business objectives.
  • Documents and refines requirements and user stories.
  • Collaborates with development team and supports any questions during development process.
  • Creates training materials for customer service team to assist with end user questions.

 

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